FAQ's


Do you have a store?
Yes, we are located at 2 /22 Portside Crescent, Maryville NSW.

Our Shop Hours are:
Monday 9.00am - 4.00pm
Tuesday 9.00am - 4.00pm
wednesday 9.00am - 4.00pm
Thursday 9.00am - 6.00pm
Friday 9.00am - 4.00pm
Saturday 9.00am - 1.00pm
Sunday CLOSED
Public Holidays CLOSED


Where are you located?
We are in Maryville, Newcastle, NSW. Our address is 2/22 Portside Cres, Maryville, NSW, 2293.


How can we contact you?
You can call us during business hours on 0249611112 if you have a questions. 


My order hasn't arrived?
All Courier Tracked and Express Post parcels have a tracking number, which is provided via email when the order is despatched. We ship all our orders via Australia Post Eparcel and tracking can be checked at any time on www.auspost.com.au , and click on track my item. Your tracking number starts with NRR on your shipping email.

More often than not the parcel is at the local post office and Australia Post have not left notification when they tried to deliver. If you are still unable to locate your parcel please contact us and we will contact Australia Post. 


What are your shipping rates?
We offer Eparcel Tracked and express post via Australia post. Our shipping rates for courier tracked is a flat rate of $8.95 Australia Wide and shipping is free Eparcel Tracked for orders over $200.00. You can find our shipping rates in the "Postage & Pick-up" section on the home page. Express post is dependant on the destination, weight and total of the shopping cart.


Do you offer wholesale?
Yes, we have introduced a wholesale and trade price offer for our commercial customers. Applications can be made via our wholesale section on the home page. A relevant business and current ABN are required for approval.


Can you customise cake toppers?
We do not customise toppers though of you live in the Newcastle area we may be able to recommend someone who can. If you live outside the Hunter Region we recommend contacting a local cake decorator who may be able to make sugar decorations to order.


Do you run cake decorating classes?
Yes, we run them out of our Maryville store. Our class schedule can be found on our home page, then click on "Book a class". We cater for the beginner to the professional in cupcakes, cake decorating, sugarcraft modelling, themed cakes and cake pops.


I am trying to buy an item but there is no "buy now" button?
This means the product is currently out of stock. Please contact us if you would like an idea when the product will be back in stock.

Do you take orders over the phone?
Unfortunately due to the high risk of errors we do not take orders over the phone. You can either place an order on our secure website or email us with your details and a list of items required. Please be very specific regarding the items you require and quantity to ensure the accuracy of your order.