We endeavour to have your parcel ready to post within 24 48hrs of receiving payment Mon- Fri. If you require your package urgently please contact us immediately to organise priority postage. All express post parcels are considered priority postage and we will endeavour to processed these orders on the day of payment if payment is received before 2pm.

There is no guaranteed delivery time for courier tracked or standard parcels and we suggest that you allow between 7 - 10 days for deliver. This time frame may be longer in regional areas of Australia.

##Please Note: Express Post for Rural / Regional Australia please allow 3-4 working days. Australia Post does not guarantee these areas next day delivery.

The Raspberry Butterfly takes every care to package the items securely to reduce the risk of damage or breakage but will not take responsibility for packages lost or damaged in transit. Many items are fragile and postal insurance is recommended and available on request. Loss or damage must be reported to Australia post immediately if the package was covered by insurance. If the package has not been delivered and was registered please contact The Raspberry Butterfly for your parcel tracking information.

Courier delivery is available on an individually quoted basis.

Any special instructions for delivery should be noted in the comments field at check-out.

At this stage we do not ship outside of Australia.